ANALYSIS OF LANGUAGE EXPRESSIONS USED BY THE BARISTAS OF TEMANI KOPI BULELENG

Abstract

This research aims to analyze the language expressions used by baristas at Temani Kopi Buleleng. The research method used was qualitative with a case study design, using instrument observation checklist and interviews guide and subject in this reaserch is two baristas at Temani Kopi. This research presented the application of language expressions used by the two baristas at Temani Kopi. The researcher conducted observation using a checklist and interviews as part of the data collection process. The  observations which were for five times, it can be seen that there is consistency in the use of language expressions used on different days, such as greeting, offering help, asking for orders, repeating orders, and offering recommendation menu, and thanking. However, it found that there were variations in certain language expressions used by baristas, especially in offering help and offering menu recommendations. It is hoped that this research can provide a better understanding of the practice of using language expressions by baristas, in the context of barista service with customers at Temani Kopi Buleleng